T's & C's

Terms and Conditions

Terms of Business for Services Effective 3rd February 2020

Dog walking/Pop-in's

1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Let's Go Walkies, or is using any other services provided by Let's Go Walkies, and agrees to indemnify Let's Go Walkies in full against any liability arising from such harm or damage to third parties.

2. The Client agrees that, in admitting their dog, Let's Go Walkies has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.

3. All dogs will be subject to an initial assessment by Let's Go Walkies Owner prior to using Let's Go Walkies Services. Let's Go Walkies reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

4. The Client agrees to notify Let's Go Walkies immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

5. Let's Go Walkies offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

6. Let's Go Walkies will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Let's Go Walkies owner.

7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Let's Go Walkies, together with any associated costs e.g. call-out charges. The Client authorises the owner of Let's Go Walkies to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the owner of Let's Go Walkies may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

8. Let's Go Walkies reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete.

9. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Let's Go Walkies responsible if their dog contracts Kennel Cough while attending.

10. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Let's Go Walkies immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Let's Go Walkies reserves the right to refuse admission until satisfied that the condition is resolved.

11. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Let's Go Walkies without prior approval. All such media remain the property of Let's Go Walkies.

12. The Client agrees that Let's Go Walkies is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

13. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

14. The Client agrees that, by signing the key holder waiver form this will indemnify Lets Go Walkies in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.

15. No variation of these Terms and Conditions will have effect unless confirmed by Let's Go Walkies in writing.

16. I understand that Let's Go Walkies will send me an invoice by email every week on a Thursday, and I agree to pay via bank transfer on Friday at the latest. I understand that Let's Go Walkies has the right to stop any services that I get from the company until the bill is paid.

Doggy Daycare

Terms of Business for Services Effective 01/11/2023

The Customer wishes to engage Let’s Go Walkies & Daycare to fulfil services, and Let’s Go Walkies & Daycare agrees to undertake services (hereafter referred to as the “Services”) as set out in the Service Invoice and in accordance with the policy and practices document (“Policies and Process”) and subject to the terms and conditions of this Agreement.

Commencement Date and Duration
1. This Agreement shall commence from the date of signing and shall remain in effect until either party terminates the arrangement as per the Termination clause in the Policies and Process section of the Agreement.
2. A cooling off period shall be in effect should this Service Agreement be signed in the Customer’s home. The cooling off period is not applicable if the Service Agreement is signed on LGW&D premises. The cooling off period is 14 (fourteen) days. The Customer is entitled to cancel this Service Agreement and incur no penalty on the condition that no Services have been booked for specific dates, and / or no deposits have been paid. In the event that Services have been booked for specific dates, any deposits have been paid or the Customer has asked for the Services commence within the 14 (fourteen) day cooling off period, the Customer is deemed to have waived their right to a cooling off period.
The Offering of Services
1. LGW&D shall perform the Services in an attentive, reliable and caring manner, using all reasonable skill and care, having due regard to the Policies & Processes and any relevant information as noted on the Service Invoice.
2. LGW&D shall be responsible for ensuring that it complies with all statutes, regulations, bye-laws, standards, code of conduct and any other rules relevant to the provision of Services.
3. LGW&D shall act in accordance with all reasonable instructions given by the Customer provided such instructions are compatible with the specification of Services provided in the Policies and Process section of the Agreement. For the avoidance of doubt, where the Customer’s wishes conflict with relevant current UK legislation, the legislation prevails.
Customer’s Obligations
1. The Customer shall read and agree to follow the pertinent information in the Policies and Process section of the Agreement, as is applicable for the required Services.
2. The Customer shall use all reasonable endeavours to provide information to LGW&D necessary for LGW&D to provide Services.
3. The Customer authorises LGW&D to carry out the Services.
4. The Customer agrees that the information provided to LGW&D is true to the best of their information, knowledge and belief.
5. The Customer may issue reasonable instructions to LGW&D in relation to LGW&D’ provision of Services. Any such instructions should be compatible with the specification of Services provided in the Policies and Procedures.

Booking and Cancellations
1. Bookings shall not be considered as ‘accepted’ by LGW&D until LGW&D provides the Customer with a written confirmation that the dates have been accepted. Email, text message, Pet Sitter Plus and communication via other messenger service applications are all acceptable forms of communication for accepting a booking.
2. LGW&D requires a 50% non-refundable deposit to hold an available space when Services are booked.
3. On a case by case basis, LGW&D may not request deposits for booked services. The cancellation policy remains in force for such exceptions, however Customers that use services regularly (at least twice per month) will be credited the refundable part of the booking against the next monthly service period if the terms of the cancellation policy have been met. Credits may be used for up to 1 (one) month from the cancellation date.
4. 2 (two) days notice is required for the cancellation of Day Care services, or the full price is charged.
5. Please note that should a dog fail to meet the behaviour requirements during an assessment visit and the parties determine that a service booking cannot be honoured, any deposit paid for the booking will be returned to the Customer, as well as any fees paid for future practice visits that have not taken place. Charges for Assessment days or practice visits that have already taken place shall not be refunded. The offer of a refund is conditional on the Customer accepting one of the first 4 (four) dates offered by LGW&D for an assessment day.
6. Customers agree that if the Services are not used for 2 (two) months or more, a new Registration Form must be completed, and the dog may need to undertake a further trial and assessment prior to booking.
7. For the avoidance of doubt, deposit or full payments for Services that are subsequently cancelled by the Customer are not automatically transferrable to future dates or alternative services. LGW&D shall make all reasonable endeavours to fill the space(s) related to a cancelled booking, and commit to return the deposit for any dates that can be refilled.
Fees and Payment
1. LGW&D will charge the Customer for the Services as quoted in the Service Invoice (the “Fees”) and the Customer agrees to pay LGW&D the Fees, promptly when they fall due.
2. Bookings for Services to be carried out on a public holiday shall be charged at 1.5 x the standard rate (one and a half), and Services booked to be carried out on ‘special days’ are charged at 2 x the standard rate (two). ‘Special Days’ shall be defined as Christmas eve Day, Christmas day, Boxing Day, New years eve day New years day.
3. The Customer agrees to reimburse LGW&D for any additional fees connected to providing emergency care, as well as any expenses incurred, for example (but not limited to) transportation, food or supplies on proof of a valid receipt.
4. If the Customer fails to make payment on a due date, then LGW&D shall, without prejudice to any other rights or remedies of LGW&D, have the right to charge the Customer interest on a weekly basis at the rate of £10 per week.
5. Should any payment due under this Agreement remain unpaid for 7 (seven) days after it falls due, LGW&D will be relieved of their contractual obligations under this Agreement to provide the Services until such time as payment is made.
Termination
1. The relationship between LGW&D and the Customer shall remain in place until either party give notice in writing. The relationship shall not be severed until all Services that have been paid or, or partially paid for, have been provided. Should the Customer wish to terminate the relationship without using the Services that have already been paid for, no refund shall be issued. LGW&D reserve the right to terminate services with immediate effect in the event that a dog shows undeclared aggression toward people or other animals.
Standards and Insurance
1. LGW&D agree to provide a professional and reliable service to their customers. All animals under the care of LGW&D will be given the full care and attention needed to make their experience both fun and safe.
2. Customers however, must accept that accidents or illness may occur in such a manner that can neither be foreseen nor prevented by LGW&D. The Customer shall indemnify LGW&D, who shall be held harmless in the following circumstances:

In the event that a Customer's dog causes harm to a person or another animal, or damages property;
In the event that a Customer's dog is injured or involved in, or causes an accident;
In the event that a Customer's dog causes a third party to claim for damages by way of injury to a person or an animal, or damage to property. In such cases, the Customer will indemnify LGW&D against such claims, and will liaise directly with the claiming third party.

LGW&D is covered by third party liability insurance, but it is highly recommended that Customers have their own pet insurance to cover liability claims from a third party.

Veterinary Waiver
1. If a dog is taken sick or injured during the period of the Service, LGW&D shall notify the Customer as quickly as is reasonably practical using all reasonable methods of communication available to both parties, to request guidance. In the event that LGW&D is not able to contact the Customer or the Customer’s Emergency Contact, LGW&D shall take the dog to a Veterinary Practice on behalf of the Customer and make the best possible medical decisions for the dog with the recommendation and support of a Veterinary Professional. Any veterinary bills shall be directly chargeable to the Customer.
2. LGW&D shall use its best efforts to use the dog’s normal Veterinary Practice wherever possible. The Customer authorises LGW&D to appoint an alternative Veterinary Practice to examine the dog and carry out such treatment or surgery as may be appropriate if the dog’s normal Veterinary Practice is not available, or the geographic location and severity of the injury predicates that the nearest Veterinary Practice must be used.
3. By signing this Agreement, the Customer gives LGW&D the authority to discuss a dog’s health and treatment with a Veterinary Professional in accordance with Global Data Protection Regulation (GDPR) (and subsequent revisions of the legislation). The Customer also gives LGW&D permission to present and share this signed Agreement with a Veterinary Practice where it is necessary under GDPR to manage a dog’s care.
Aggressive or Unsocial Animals
1. Should any dog become aggressive or dangerous, LGW&D shall, in their sole discretion, take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. The potential actions that LGW&D shall take are listed for each Service in the Policies and Process section of this Agreement.
Force Majeure
1. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing its obligations under this Agreement caused by conditions beyond its control including but not limited to acts of God, war, strikes, fires, floods, governmental restrictions or power failures.
2. The Party (the “Affected Party”) prevented from carrying out its obligations shall give notice to the other Party of an Event of Force Majeure upon it being foreseen by, or becoming known to, the Affected Party.
Assignment
1. LGW&D shall be entitled to perform any of the obligations undertaken by it through any other member of its group or through suitably qualified and skilled sub-contractors. Any act or omission of such other member or sub-contractor shall, for the purposes of this Agreement, be deemed to be an act or omission of LGW&D.
Data Protection and Privacy
1. The photographs on the LGW&D website are of Customer’s dogs, dogs owned by LGW&D and are supplemented with photographs from Hannah Eldon.
2. Personal information shared with LGW&D for the purpose of using Services will not be sold or shared with third parties, in accordance with GDPR 2018 (or subsequent revision). Information is held on paper and electronically for periods required by The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 and HMRC.
3. In accordance with GDPR, the Customer gives LGW&D permission to share information from this signed Agreement with Veterinary Practices as is necessary to provide care and gives the Veterinary Practice permission to discuss dog care with LGW&D where the Customer is not able to be contacted.
4. Customers are advised that LGW&D may take and use photographs of dogs for marketing purposes; however no specifics pertaining to the location of the dog or the owner will be divulged publicly. If you do not wish LGW&D to use photos of your dog for marketing purposes, please tell us via email at hannahe33grey@gmail.com.
Entire Agreement
1. This Agreement, along with the Registration Form, Policy & Process document, $website FAQs$ and each Service Invoice constitute the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal. Any alteration of this Agreement must be in writing and signed by both Parties.
Notices
1. Any notice required to be served under this Agreement shall be in writing and shall be served by hand, post or electronic mail.
2. Notices shall be deemed served:

upon delivery, when delivered by hand;
upon accepting delivery by signed receipt post/courier, when delivered by using a ‘signed for upon delivery’ postal service or courier; or
Immediately following transmission, if by electronic mail provided the sender does not receive a non-delivery message.

Governing Law and Jurisdiction
1. This Agreement, its formation and any contractual disputes or claims shall be governed by and in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Any Forbearance, tolerance or delay in either party enforcing its contractual or legal rights shall not prejudice, restrict or prevent the right of the injured party to enforce its rights at a later date or later breach.

Policies and Process

General Policies Pertaining to All Services

Registration
1. It is the Customer’s responsibility to provide clear and accurate information to LGW&D on the Registration Form and any other documents that are provided to the Customer for completion. Changes or updates to the Registration Form must be put in writing to LGW&D. Email updates are acceptable. LGW&D shall be held harmless from claims where outdated written information is responsible for the incident, unless LGW&D can be shown to be negligent.
2. It shall be the sole responsibility of the Customer to inform LGW&D of their dog’s ongoing illnesses and medical conditions or significant illnesses and conditions that they have suffered in the past. LGW&D shall not be held liable for decisions that are made, or their subsequent outcomes based on an omission of information from their dog’s registration form. In the event of a dog having a contagious illness or disease which has not been disclosed, the Customer may be liable for the costs of treatment given to other dogs which become infected.
3. By registering with LGW&D and signing this Service Agreement, the Customer consents to their dog attending Day Care alongside dogs from other families, and authorises LGW&D to allow their dog to mix with other visiting dogs in the main communal areas of the premises. The Customer also agrees to their dog being walked in a group during the course of the Services, if aplicable.
Vaccinations and Parasite Control
1. Dogs that attend Day Care or participate in group walks must be vaccinated in accordance with veterinary recommendation, including the vaccination for Leptospirosis. $Kennel Cough vaccination is preferred but is not mandatory$. Customers must provide LGW&D with evidence of the vaccination schedule by way of Vaccination Card or a letter / email from their Veterinary Practice. Where titre testing is available and recommended by a Veterinary Professional as an alternative to vaccination, titre test results must be clearly summarised and contain a validation period of immunity (start and end date). Without a period of validity the titre test results may not be used as an alternative to vaccination. LGW&D reserve the right to refuse to accept a dog on arrival in the event that a dog fails to receive the annual vaccinations and does not have a letter from a Veterinary Professional specifying their exemption from core vaccination on medical grounds.
2. Dogs that attend Day Care or participate in group walks must be treated for worms and fleas. If fleas are found to be present on the dog, LGW&D shall contact the Customer immediately to arrange steps for remediation. Dogs must be collected by the Customer or the Customer’s Emergency Contact within the time frame outlined by LGW&D, and may not use Services until the infestation has been removed. In the event that the Customer is not available or will not agree to next steps, the Emergency Contact on the Customer registration form shall be contacted and asked to remove the dog from the premises. Customers accept that they will be responsible for the expense of removing fleas from the premises and, where used, the company vehicle.
Infectious Diseases and Illness on Arrival
1. The Customer or the Customer’s Emergency Contact must make arrangements for the collection of a dog if the dog is determined to have an infectious disease within 1 (one) hours of veterinary confirmation. The Customer agrees to place the dog into the care of a Veterinary Professional immediately should they have isolation facilities available.
2. Dogs that arrive for Day Care with evidence of a viral or bacterial illness must provide a written confirmation from a Veterinary Practice that the illness is no longer (or not) contagious. Evidence of a viral or bacterial illness may include (but shall not be restricted to) a runny nose, sneezing, coughing and an upset stomach.
Additional Charges
1. Services offered on a public holiday shall be charged at time and a half. Where available, services on ‘special days’, such as Christmas eve Day, Christmas Day, boxing day, new years eve Day and new years day shall be charged at two times the standard rate.
2. Day Care for dogs with special needs may be charged at an additional rate per day, as advised at the time of booking. This charge is discretionary and is based on the additional needs of the dog for the period of care.
3. Weekend services may be charged at a different rate to weekday services, and will be documented in the written invoice.
4. The Customer agrees to pay for any damage to property or possessions arising from the behaviour of their dog whilst on LGW&D premises on presentation of a valid receipt for replacement goods, or a quote for damage repair.
5. The Customer agrees to pay for any additional fees for providing emergency care, as well as any expenses incurred for transportation, food or equipment on presentation of a valid receipt.
Key Holding and Key Services
1. LGW&D will safeguard keys in a manner consistent with that of the professional pet care industry. Keys will be tagged via a coded system and stored in a manner which offers reasonable protection against the theft or loss of keys.
2. Requests for keys to be returned or left at the property in the Customer’s absence must be put in writing. LGW&D shall not be responsible for the safety of any keys posted through the letter-box or left at a 'safe location' if this is requested by the Customer. Should a Customer not wish to take advantage of the Key Holding Service, further collections are charged at £5. Customers may deliver the keys to the LGW&D premises in advance of Service commencement at no additional cost.
3. Emergency visits to deliver keys are charged at £5 between 8am and 6pm, £10 between 6pm and 10pm, and £15 between 10pm and 8am. LGW&D shall make all reasonable endeavours to deliver keys as quickly as possible, but cannot guarantee to be available to deliver keys on the same day.
Pricing and Payment for Services
1. Service rates are reviewed annually, and shall come into effect on 01/12/2023 for bookings planned within the affected year. As an example, this means that a booking made in October 2020 for May 2021 shall be invoiced at the 2020 prices. Invoices shall be honoured at the price issued regardless of subsequent changes to Service prices. Customers shall be given a minimum of 3 (three) months notice of planned price changes.
2. Payment for services is required in advance of the Service start date, and on presentation of a Service Invoice. Charges are broken into a 50% (fifty) non-refundable deposit, and a 50% (fifty) balance. The deposit payment is due on or before the date stated in the Service Invoice. The balance is due on or before the first day of Service, as stated in the Service Invoice.
3. Customers agree that booking dates will not be reserved, and services will not be carried out if payments have not been received on the dates determined in the Service Invoice. In the event that LGW&D determine that the Service must be fulfilled in order to maintain the welfare of the dog, and payment has not yet been received; a supplementary fee for late payment may be added to the overall charge at a cost of £10 per week until the invoice is settled in full.
4. Approved payment methods are listed on the Service Invoice.
Abandoned Dogs
1. The Customer agrees that if their dog is not collected from Day Care at the end of the day, additional fees will apply and shall be paid on collection. If LGW&D are unable to contact the Customer or the Customer's Emergency Contact form 7 (seven) days, it is assumed that the dog has been abandoned and arrangements for re-homing will be made.
2. In the event that the Customer’s Emergency Contact is contactable but is unable or unwilling to collect the dog and pay the additional fees, LGW&D will make arrangements for the re-homing of the dog.
Death or Loss of a Beloved Dog
1. LGW&D agree to provide a professional and reliable service to their customers. All animals under the care of LGW&D will be given the full care and attention needed to make their experience both fun and safe. Customers however, must accept that occasionally accidents or illness may occur in such a manner that can neither be foreseen nor prevented by LGW&D . The Customer shall indemnify <COMPANY>, who shall be held harmless in the event of the loss or death of a dog unless LGW&D can be shown to be negligent.
2. LGW&D shall use all reasonably practicable measures to prevent the loss of death of a dog in their care. Claims against LGW&D, where negligence is proven, shall be settled within the boundaries of the company’s business insurance policy.
3. In the event of the temporary or permanent loss of a dog, LGW&D shall contact the customer immediately to apprise of the situation and agree next steps. In the event that a Customer is not contactable, the Customers nominated Emergency Contact shall be used.
Customer Complaints
1. Customer complaints must be received in writing within 10 (ten) calendar days of the end of the service which has triggered the complaint. LGW&D shall respond to the Customer within 10 (ten) calendar days of receipt of the complaint. LGW&D shall use all reasonably practical measures in order to resolve the issue, and discussions about the complaint are made in good faith.

Dog Day Care
1. Hours and Additional Charges
  1. Day Care runs from 07:30 am to 16:30 pm, Monday to Friday.
  2. Customers collecting their dog after the close of business are required to pay an additional £10 charge for late collection per 30 minutes. Customers may drop their dog between 07:30am and 08:00 am, and may collect from 16:15 pm to 16:30pm. Note that LGW&D provide other services throughout the day dog walking meaning that drop off and collection times must be agreed by prior arrangement.
  3. $Weekend Day Care may be available for an additional charge.$
2. Collection and Drop Off
  1. Dogs that are being collected and/or dropped off by LGW&D shall be transported within the time windows agreed with the Customer upon registration. The Customer accepts that their collection and drop off times may fluctuate depending on the daily needs of the business, and may be up to thirty minutes before or after the agreed time.
  2. The Customer shall advise LGW&D of anyone who will access their property during a period of collection and drop off Service, including but not limited to cleaning services, maintenance personnel, friends, family and neighbours. In the event that damage occurs to the Customer’s possessions or property or in the event of loss or injury of the Customer’s dog during a Service period where additional parties are able to access the premises, LGW&D shall be held harmless from all damage and loss claims unless LGW&D can be shown to be negligent.
  3. LGW&D requires the Customer to leave their property in a secure condition. The Customer shall hold LGW&D harmless from claims for loss or damage in the event that windows are left open or doors unlocked by the Customer.
3. Unneutered Dogs
  1. The Customer understands and agrees that bitches in season are not suitable for Day Care, and that LGW&D shall not be held responsible for the unsolicited behaviour of unneutered or unspayed dogs, or for the dogs around them. Issues regarding unwanted pregnancy are the responsibility of the Customer and the affected third party.
  2. If an un-neutered bitch comes into season whilst in the care of LGW&D, the Customer or the Customer's Emergency Contact shall be asked to collect the dog within 1(one) hour of notification. No refund shall be issued for remaining booked days of the season period.
  3. Unneutered males and unneutered females (whether in season or not) will not be accepted within the same period for Day Care, and in the event of a conflict the chosen party shall be determined by the pre-assessed behaviour of both visiting dogs around the visiting dogs already booked. The dog presenting the lowest risk to the already visiting dogs shall be chosen.
4. Unsuitable Behaviour and Aggression
  1. Dogs that require permanent isolation from other dogs within the premises are not acceptable for Day Care at LGW&D. Dogs that require temporary isolation from other dogs (for instance, recovering from a medical procedure) are accepted and shall be separated for their booked period. Where it is not possible to keep a dog completely separate, LGW&D reserve the right to cancel any bookings during the temporary period that isolation is required.
  2. Dogs that display unacceptable behaviours are not suited to Day Care. Unacceptable behaviour may be described as (but is not restricted to) a dog who barks continually; displays signs of extreme stress if left unattended (even if staff are elsewhere within the premises); bites someone; is aggressive towards, or bites another dog, or persistently marks within the indoor section of the premises.
  3. Should the dog exhibit any of the above behaviours, the Customer will be contacted to make arrangements for the dog to be removed from the LGW&D service. If the Customer cannot be contacted, the Emergency Contact listed will be asked to make the arrangements to collect the dog.
  4. The Customer agrees to inform LGW&D immediately should they see any signs of aggression in their dog. In the event that a dog does not behave as described on the signed Registration Form, the Customer must make arrangements (with help from LGW&D) to move the dog to another location for the remainder of the Day Care period.
Dog Walking Services - not applicable to all customers.
1. Lead Rules and Group Walking
  1. The Customer agrees that dogs will routinely be walked on a lead, and only walked off-lead if written and signed consent is given by the Customer. Under no circumstances will LGW&D walk dogs on extendable / retractable leads.
  2. The Customer agrees, understands and accepts that dogs may be walked in groups, but will always be accompanied by sufficient Dog Walkers to remain in control of all dogs present. LGW&D commit that dogs identified as nervous or 'not dog friendly' will not be walked in groups.
2. Weather
  1. Dog Walkers will apply personal judgement and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunderstorms) for the safety of both the dogs and the walker. Where practicable and possible, alternative enrichment activities shall be offered until standard services can be resumed.
3. Aggression
  1. The Customer agrees to inform LGW&D immediately should they see any signs of aggression in their dog. The Customer agrees to take action pertaining to the potential aggression in their dog by, at the very minimum, purchasing a muzzle or other similar item to restrict their dog's biting action. The Customer agrees that should LGW&D see signs of aggression in a dog whilst in their care, the dog’s current walk shall be terminated immediately, and the dog returned home. A plan to address the aggression must be discussed and agreed by both parties prior to service being resumed.
  2. LGW&D reserve the right to terminate Walking services with immediate effect in the event that a dog shows aggression toward the public whilst in their care.
4. Unneutered Dogs
  1. The Customer understands and agrees that bitches in season will not be walked, and that LGW&D shall not be held responsible for the unsolicited behaviour of unneutered or unspayed dogs, or for the dogs around them. Issues regarding unwanted pregnancy are the responsibility of the Customer and the affected third party. Where possible and space is available, bitches in season will be offered a home visit until the season is finished.

Let’s Go Walkies & Daycare Pricing (from 01.11.2023)

Day Care Charges (per day as defined in this Agreement)

Full day - £30

Late Collection (5pm-8pm) - Add £10 per day to the adult rate

Half day - £18

Emergency Key Return - 8am-6pm - £5

6pm-10pm - £15

10pm-8am - £20

Public Holidays and Special Days (where available)

Public Holidays - 1.5 x standard rate

Special Days - 2 x standard rate

(LGW&D = Let’s Go Walkies & Daycare).

Let's Go Walkies and Daycare

Terms and Conditions